Diagnosing Workflow Processes using Woflan

Workflow management technology promises a flexible solution for business-process support facilitating the easy creation of new business processes and modification of existing processes. Unfortunately, today’s workflow products have no support for workflow verification. Errors made at design-time are not detected and result in very costly failures at run-time. This paper presents the verification tool Woflan. Woflan analyzes workflow process definitions downloaded from commercial workflow products using state-of-the-art Petri-net-based analysis techniques. This paper describes the functionality of Woflan emphasizing new diagnostics to locate the source of a design error. Based on a case study (involving twenty groups of students designing a complex workflow process), these new diagnostics have been evaluated and the results have been used to develop a method to guide the user of Woflan in finding and correcting errors in the design of workflows.

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